These Terms and Conditions apply to all orders, whether placed online, by telephone, in writing or in person.
This website is operated by underlay.online (hereinafter referred to as ‘the company’) and is aimed primarily at a UK Mainland (excluding Northern Ireland) b2b audience, although some products may also be available for delivery to Northern Ireland, UK offshore islands, Irish Republic and to much of Europe, please contact us to establish availability of products to these destinations. Freight surcharges will apply to areas not within mainland England, Scotland or Wales, please establish with us these costs before placing an order.
The placing of an order on this website will in no way imply acceptance of an order and we reserve the right to reject any order placed, for whatever reason and at any time prior to delivery, should we feel it to be necessary or prudent. Any monies paid will be refunded without undue delay should we reject any order.
The company, employees, directors and associated companies accept no liability for loss or injury arising from the use of any information contained within this web site. All copyright, design rights and other intellectual property rights in our designs and products (and in the images, text and design of our websites) are and will remain the property of the company and / or the copyright holder if a third party. Any infringement of these rights will be pursued vigorously.
From time to time, certain terms and conditions may be reviewed and updated, but not necessarily listed on this site. Please e-mail for any amendments. All orders placed with the company by whatever means are subject to these terms and conditions and the placing of any order explicitly implies acceptance of our terms and conditions.
No information contained within these terms and conditions is intended to affect the statutory rights of the purchaser.
Please note that all carpets are subject to dye batch variation, therefore carpets ordered on two separate occasions may not be a perfect match. There may also be a dye batch variation between representative samples submitted and a carpet subsequently supplied. Colours of certain underlays and their chain pattern or backing may vary from batch to batch. Some products may be sold under more than one name and occasionally wrappers will display one of the alternative names, but the contents of the wrappers will be as per our listed specification. In the rare event that we are out of stock of a particular product, we will not send a substitute without your approval either written or verbal. If we are unable to supply part of an order due to stock delays or issues, we may despatch those items which are in stock, with the remainder to follow, or alternatively, provide a refund in respect of items that are unavailable.
When ordering more than one piece of carpet from the same width you are asked to inform us at the time of ordering if the carpets are required to be shade matched from the same production batch. It is not possible to shade match different widths of carpet. Carpets of the same type and colour, but ordered on separate occasions can not be guaranteed to shade match. It is the sole responsibility of the purchaser to ensure that measurements and quantities ordered are fit for the purpose intended and the company can take no responsibility for errors by the purchaser. The buyer will indemnify the company against any loss arising from any incorrect, misleading or false information provided by the buyer, whether by negligence or by wilful intent. All goods are offered subject to usual b2b trading terms and conditions. When ordering a product shown on this site, or otherwise offered, you are explicitly confirming your eligibility to purchase. We do not solicit, nor enter into, consumer contracts.
SHIPPING & DELIVERY
Many goods are despatched by us on a 'next working day delivery' basis, but allowance should be made for the eventuality that the carrier is unable to deliver on the anticipated day, due to unforeseen circumstances such as weather conditions, road closures, etc. It is the responsibility of the purchaser to ensure that sufficient arrangements have been made to accept delivery of the goods. The company will not be responsible for any consequential loss or damage when this requirement has not been met. Any re-delivery costs incurred will be charged to the purchaser when sufficient arrangements have not been made to accept the delivery.
‘Off The Shelf’ items may be considered for cancellation within 7 days and should be returned to us within 7 days of cancellation if accepted by the company, in which event a handling charge of 15% will be deducted from any refund, subject to a minimum charge of £25.00 in addition to any carriage and freight charges for which you are liable. You are required to contact the company in writing to obtain a ‘returns authorisation’ as no refunds will be processed without this. The purchaser is responsible for return carriage costs if the goods have already left our premises, the cost of returning an item will vary from product to product and a quote should be obtained from a parcels or freight carrier. Returned items should be in unused, undamaged and re-saleable condition. Items that have been returned that are not in a condition that would be regarded as reasonable, such as items that have been poorly handled or otherwise abused, will have an appropriate deduction made from any refund due. The ‘actual delivery cost’ of sending the items to you will be deducted from any refund. We do not accept for return any item which is sold as clearance or graded.
Bespoke items, such as carpets, vinyls, matting and part rolls of underlay that have either been ordered in from our supplier or cut from our own stock to fulfil a specific requirement in terms of colour and size, will not be considered for cancellation. No refund or credit will be considered in respect of goods which have been cut, tailored, altered or manufactured in accordance with a purchasers order or instructions, nor for special order goods procured by the seller to fulfil a purchasers requirements. Some carpet and floorcovering products shown on this site may be displayed with example sizes and prices which can be selected from a drop down menu. These are not pre-cut sizes. Once an order is placed, the carpet or floorcovering is then cut from the roll and tailored to meet that specific order, this is therefore regarded as a bespoke order.
If you refuse to accept delivery because you have changed your mind or have made a mistake, you will be responsible for the ‘actual delivery cost’ of the outbound element of the carrier charge, together with the ’return delivery cost’ of the goods being returned to us by the carrier. When placing your order you will have paid a 'nominal' delivery charge which is often substantially less than the 'actual' delivery cost charged by the carriers and in the event that you refuse or cancel your order after despatch, you will be liable for the 'actual' delivery cost in addition to the return carriage costs. It is the responsibility of the purchaser to ensure that the goods are returned to us and in a saleable condition, commensurate with the condition in which the goods were originally dispatched.
The above does not apply to goods proven to be faulty, whereby purchasers legal rights apply.